{"id":105903,"date":"2026-01-13T07:30:00","date_gmt":"2026-01-12T23:30:00","guid":{"rendered":"https:\/\/flowclass.io\/?page_id=105903"},"modified":"2026-01-13T07:30:02","modified_gmt":"2026-01-12T23:30:02","slug":"ezchat-privacy-policy","status":"publish","type":"page","link":"https:\/\/flowclass.io\/zh-hant\/terms\/ezchat-privacy-policy\/","title":{"rendered":"EZChat Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">EZChat Privacy Policy<\/h2>\n\n\n\n<p><strong>Introduction<\/strong><br>Flowsophic Limited (&#8220;Company&#8221; or &#8220;We&#8221;) respects your privacy and commits to protecting it through compliance with this policy.<br>This policy describes information we may collect from you or that you provide when using EZChat software (&#8220;EZChat&#8221; or &#8220;Service&#8221;), our website&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/ezchat.io\/\">ezchat.io<\/a>&nbsp;(our &#8220;Website&#8221;), and related applications providing WhatsApp automation, sending, and receiving capabilities via the WhatsApp Business API.<br>This policy applies to information collected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Through EZChat software and WhatsApp integrations.<\/li>\n\n\n\n<li>On our Website.<\/li>\n\n\n\n<li>In email, text, and electronic messages between you and our Service.<br>It excludes information collected offline, through third-party sites, or other Company-operated websites. Please read carefully. By using EZChat, you agree to this policy. Changes may occur; continued use constitutes acceptance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"information-we-collect-about-you-and-how-we-collec\">Information We Collect About You and How We Collect It<\/h2>\n\n\n\n<p>We collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personal information<\/strong>\u00a0identifying you (e.g., name, email, postal address, phone number, WhatsApp Business API keys, phone numbers).<\/li>\n\n\n\n<li><strong>Usage data<\/strong>\u00a0(e.g., message content, media, timestamps, transaction details).<\/li>\n\n\n\n<li><strong>Technical data<\/strong>\u00a0(e.g., IP address, device info, browser type).<\/li>\n<\/ul>\n\n\n\n<p>Collected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directly from you (e.g., registration, API setup).<\/li>\n\n\n\n<li>Automatically via WhatsApp Business API (message logs, metadata).<\/li>\n\n\n\n<li>Through cookies\/tracking on Website.<\/li>\n\n\n\n<li>From third parties (e.g., payment processors).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"information-you-provide-to-us\">Information You Provide to Us<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account registration and API credentials.<\/li>\n\n\n\n<li>WhatsApp message content\/media for automation.<\/li>\n\n\n\n<li>Transaction details (e.g., payments).<\/li>\n\n\n\n<li>Correspondence and support requests.<br><strong>User Contributions<\/strong>\u00a0(messages sent via EZChat) transmit via WhatsApp at your risk; we process but do not store long-term.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"information-collected-through-automatic-technologi\">Information Collected Through Automatic Technologies<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address, device\/browser details, usage logs.<\/li>\n\n\n\n<li>WhatsApp interaction data (via API).<\/li>\n\n\n\n<li>Cookies, web beacons for Website analytics.<br>Used to improve Service, personalize, estimate usage.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-we-use-your-information\">How We Use Your Information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide\/send\/receive WhatsApp automation.<\/li>\n\n\n\n<li>Process payments, manage accounts.<\/li>\n\n\n\n<li>Communicate updates, support.<\/li>\n\n\n\n<li>Ensure compliance with WhatsApp Business API terms.<\/li>\n\n\n\n<li>Analytics, fraud prevention.<\/li>\n\n\n\n<li>With consent: marketing.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"disclosure-of-your-information\">Disclosure of Your Information<\/h2>\n\n\n\n<p>Aggregated data shared freely. Personal data disclosed to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Affiliates\/subsidiaries.<\/li>\n\n\n\n<li>Service providers (e.g., AWS hosting, WhatsApp\/Meta API).<\/li>\n\n\n\n<li>In mergers\/sales.<\/li>\n\n\n\n<li>Legal authorities (court orders, fraud).<br>No sales; no unauthorized third-party marketing.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"data-storage-security-and-retention\">Data Storage, Security, and Retention<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stored encrypted (AES-256) on secure EU\/US servers.<\/li>\n\n\n\n<li>WhatsApp messages processed transiently; logs retained 30 days max.<\/li>\n\n\n\n<li>Backups deleted after 7 days.<\/li>\n\n\n\n<li>Strict access controls; regular audits.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"your-rights-gdprccpa\">Your Rights (GDPR\/CCPA)<\/h2>\n\n\n\n<p>Access, correct, delete, object via&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"mailto:support@ezchat.io\">support@ezchat.io<\/a>. EU\/CA users: full GDPR\/CCPA rights. Requests processed within 30 days. WhatsApp end-user data governed by your policies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"childrens-privacy\">Children&#8217;s Privacy<\/h2>\n\n\n\n<p>No services for under 16.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"changes-to-our-privacy-policy\">Changes to Our Privacy Policy<\/h2>\n\n\n\n<p>Posted here; material changes via email. Check periodically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-request-data-deletion\">How to Request Data Deletion<\/h2>\n\n\n\n<p>Email info@flowclass.io with subject: &#8220;Data Deletion Request&#8221; with name, email, details. Or use Website contact form. Processed within 30 days; confirmation sent. Legal retention may apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact-information\">Contact Information<\/h2>\n\n\n\n<p>Questions: info@flowclass.io<br><strong>Effective: January 13, 2026<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>EZChat Privacy Policy IntroductionFlowsophic Limited (&#038; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":99202,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-105903","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/pages\/105903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/comments?post=105903"}],"version-history":[{"count":2,"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/pages\/105903\/revisions"}],"predecessor-version":[{"id":105907,"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/pages\/105903\/revisions\/105907"}],"up":[{"embeddable":true,"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/pages\/99202"}],"wp:attachment":[{"href":"https:\/\/flowclass.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=105903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}